BHM Web

Dashboards

BHM Web Property Dashboards provide a comprehensive, real-time overview of a Community Housing Provider's property portfolio, bringing key operational information together in one place. The overview includes property numbers, vacancies, inspections, maintenance agreements, rent reviews due within the next 30 days, rent roll, rent arrears across current and expired agreements, and non-rent invoice balances. Interactive charts provide visual summaries, while dedicated views for properties, arrears, vacancies, inspections, maintenance and rent reviews allow users to explore the underlying data in greater detail.

Designed for both management oversight and day-to-day property management, the dashboards offer flexible filtering, searching and sorting, with information that can be broken down by property manager, tenancy officer, service status and housing programme. Supporting data grids make it easy to investigate individual records, while map-based views help users locate properties, explore unit complexes and access tenancy details. By combining live data, visual insights and detailed property information, BHM Web helps housing providers monitor portfolio performance, identify issues requiring attention and make better-informed operational decisions.

Tenant Portal

The BHM Web Tenant Portal gives tenants convenient, secure online access to key tenancy information from a computer, tablet or mobile device. Tenants can view property and tenancy details, check their rent position and payment instructions, review transaction history, download statements, and submit maintenance requests with descriptions and photos. They can also track the progress of maintenance requests and see when work has been completed, providing greater transparency and reducing the need to contact housing staff for routine updates.

The portal also streamlines communication and administration for Community Housing Providers. Tenants can request changes to their contact details through a verification and approval process, while administrators retain control over changes and access to the portal.

Configurable notices, including targeted messages, and automated overdue rent reminders help keep tenants informed. By combining convenient tenant self-service with administrative oversight, BHM Web supports a more transparent tenant experience and helps housing teams manage everyday interactions more efficiently.

Inspections

BHM Web’s property inspections capability gives housing providers a flexible way to manage upcoming and completed inspections, both in the office and in the field. Staff can filter inspections by property manager, property and completion status, and view inspection schedules and history through interactive visualisations and maps. On mobile devices, property managers can locate nearby inspections, access property details and instructions, and review summaries generated from previous inspections to highlight issues that may need particular attention.

During an inspection, staff can record observations and notes, capture and upload photos and videos, and annotate images to highlight specific issues. Media can also be associated with locations on a property floor plan or elevation, with viewing directions recorded to provide additional context. This creates a richer, more useful inspection record, helping teams document property conditions, identify maintenance concerns and retain relevant information for future inspections. Optional digital signatures are also supported, providing an additional way to record inspection sign-off.

Invoice Processing

BHM Web’s AI-powered Invoice Processing module automates the capture and processing of supplier invoices, reducing manual data entry while maintaining validation, auditability and control. Invoices can be received from a configured mailbox, SharePoint destination or on-premises file share. Using Azure Content Understanding.

The system extracts key information such as supplier details, invoice numbers and dates, descriptions, purchase order references, bank details, line items, amounts and tax rates. Extracted information is validated against existing BHM supplier records and bank details, with warnings identifying missing or inconsistent information. Invoices that pass validation can proceed automatically, while those requiring attention are directed to a user for review and approval. Configurable email notifications alert subscribers to invoices awaiting manual approval.

Once approved, invoices flow directly into BHM’s existing supplier invoice and purchase order workflows. The system identifies potential duplicate invoices, attaches invoices to matching purchase orders and notifies the relevant purchase order issuer, or creates a new supplier bill when appropriate. Each invoice retains an audit trail of its receipt, approval and subsequent processing, with activity records supporting traceability and ongoing improvements to extraction accuracy. The solution is designed to minimise human intervention while retaining oversight where needed; in the implementation described, extraction accuracy was reported at over 95%, with more than half of invoices processing without human intervention.

Employee Portal

The new employee portal provides employees direct access to their own contact, leave and pay data. Available via their mobile device, employees can request updates to contact and emergency details, payslips and leave requests.

The employee can view their current leave balances and use the future leave balance estimator for each leave type when planning future leave periods. By selecting a future date the system will calculate the projected balance as at the date entered.